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Omeed Shams

Chief Executive Officer
Lumin Fitness

Omeed Shams

Chief Executive Officer
Lumin Fitness

Omeed Shams

Chief Executive Officer
Lumin Fitness

Discover how fitness operators can adopt conversational AI assistants to streamline member services: automating scheduling, onboarding, progress check-ins, and delivering personalized coaching across mobile, web, and in-studio experiences.

Data
AI
Digitalization
Member Experience
 

Andy Hall

AI Initiative Chair
Global Wellness Institute

Andy Hall

AI Initiative Chair
Global Wellness Institute

Andy Hall

AI Initiative Chair
Global Wellness Institute

How boutique studios and gym chains can apply AI to create tiered pricing, personalized membership experiences, and recommendation engines for classes, recovery, and product upsells.

Data
AI
Digitalization
Member Experience
Scaling

Author:

Tom Dievart

Chief Marketing Officer
World Gym International

Tom Dievart

Chief Marketing Officer
World Gym International
 

Tom Dievart

Chief Marketing Officer
World Gym International

Tom Dievart

Chief Marketing Officer
World Gym International

Tom Dievart

Chief Marketing Officer
World Gym International
 

Jacob Tilly

Chief Operating Officer
HYROX

Jacob Tilly

Chief Operating Officer
HYROX

Jacob Tilly

Chief Operating Officer
HYROX

Fitness racing is exploding, from Hyrox to Metrix, as consumers seek challenge, purpose, and community beyond traditional gym routines. We’ll explore how clubs and studios are tapping into this momentum by hosting events, adapting programming, and creating pathways from training to competition. Walk away with strategies to boost engagement, build loyalty, and turn performance into a powerful retention engine.

Member Experience
Revenue Diversification
Consumer Behaviour

Author:

Douglas Gremmen

Chief Growth Officer
Hyrox

Douglas Gremmen

Chief Growth Officer
Hyrox

Author:

Toby Spooner

Co-Founder
Metrix Events

Toby Spooner

Co-Founder
Metrix Events

Author:

Michael Abramson

Chief Executive Officer
The Athletic Clubs

Michael Abramson

Chief Executive Officer
The Athletic Clubs

Author:

Andrew Sugerman

CEO
CENTR

Andrew Sugerman

CEO
CENTR
 

Toby Spooner

Co-Founder
Metrix Events

Toby Spooner

Co-Founder
Metrix Events

Toby Spooner

Co-Founder
Metrix Events

In an era of digital everything, one timeless driver still outperforms: community. We’ll explore how top brands engineer connection through in-person rituals, digital micro-groups, and values-based programming to deepen retention, boost referrals, and expand reach. You'll walk away with strategies to operationalize belonging and turn it into a measurable growth engine.

Member Experience
AI
Consumer Behaviour

Author:

Jenna Hauca

Chief Marketing Officer
CrossFIt

Jenna is a seasoned executive currently serving as Chief Marketing Officer at CrossFit, LLC, where she oversees the company’s marketing and media strategy for CrossFit and the CrossFit Games, as well as the global partnerships and retail/merch business units.


In her role at CrossFit, Jenna leads one of the largest internal teams and is responsible for setting the overall marketing strategy for the company, including content strategy, brand activations and partnerships, community engagement, broadcast media, social media promotion, and press engagement. Jenna also spearheaded the launch of the CrossFit Store and hired the brand’s first retail team leader, laying the foundation for a new revenue stream for the company.

Jenna Hauca

Chief Marketing Officer
CrossFIt

Jenna is a seasoned executive currently serving as Chief Marketing Officer at CrossFit, LLC, where she oversees the company’s marketing and media strategy for CrossFit and the CrossFit Games, as well as the global partnerships and retail/merch business units.


In her role at CrossFit, Jenna leads one of the largest internal teams and is responsible for setting the overall marketing strategy for the company, including content strategy, brand activations and partnerships, community engagement, broadcast media, social media promotion, and press engagement. Jenna also spearheaded the launch of the CrossFit Store and hired the brand’s first retail team leader, laying the foundation for a new revenue stream for the company.

Author:

Rebecca Dorfman

Vice President, Consumer Marketing
Zumba

Rebecca Dorfman

Vice President, Consumer Marketing
Zumba

Author:

Julian Barnes

Founder and CEO
BFS Network

Julian Barnes

Founder and CEO
BFS Network